Help Center

Support at Every Step of Your Order

At Direct Med Delivery, we help patients access durable medical equipment and diabetic supplies with clear information and personal assistance. Whether you need help starting an order, understanding insurance requirements, or checking a delivery, our team is here to assist.

How do I place an order?

Browse our website to find the equipment or supplies you need, then contact our team or use the ordering option provided on the product page. We will explain the next steps, including any prescription, insurance, or payment requirements.

Do I need a prescription?

Some products require a valid prescription or supporting documentation from your healthcare provider. Requirements depend on the item and whether you are using insurance. Our team can explain what is needed for your order.

Can I use my health insurance?

We review insurance eligibility for applicable orders. Coverage depends on your plan, the product, medical necessity, and any authorization requirements.

Contact us to confirm whether we can work with your insurance plan. An eligibility review does not guarantee coverage or payment. Deductibles, copayments, coinsurance, or other out-of-pocket costs may apply.

What information will I need to provide?

Depending on your order, we may request your contact details, delivery address, insurance information, and your healthcare provider’s details.

Please ask our team how to submit prescriptions and sensitive information. Do not send medical records, insurance identification numbers, or payment card details through general website messages or ordinary email.

How can I check my order status?

Contact our team with your name and order reference, if available. We can help you check whether your order is awaiting documentation, being processed, or has been shipped.

What if my item arrives damaged or incorrect?

Contact us promptly and keep the product, packaging, and shipping label. Do not use an item that appears damaged or unsafe. Our team will explain the next steps.

Can I return an item?

Return eligibility depends on the product’s condition, type, and the terms in our Return Policy. Please contact us before sending anything back.

Who should I contact about using my equipment?

For questions about your prescribed treatment or whether a product is suitable for you, contact your healthcare provider. For product instructions, delivery concerns, or equipment support, contact our team.